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Reviews
39
Sirelo and Google reviews
0% of the users recommend this moving company
Oliver
1 May 2024
on Sirelo
Dear AGS team,
While day 1 of the mover went well. day 2 was a disaster:
Your team broke a 200 Euro vase (photo attached);
The quality of the packing was abysmal on day 2;
When we hired your firm, we were told you would crate the outdoor table we have which is very fragile. We paid for this. This was not done and no crate was provided. We expect photo proof of this table top being crated or we expect to be reimbursed for the amount you charged us;
Your packer was packing a garden leaf blower on our dining room table. Mr. [Name removed by Sirelo] told him this was not OK. His response to Mr. [Name removed by Sirelo] was to hand him the leaf blower and he indicated 'do it yourself'
When we contracted your firm, you told us your workers were AGS employees. The team we had was not. and the poor quality on day 2 reflected this.
Again, I remind you, we have paid 40% more for AGS than your nearest competitor. the service we received this week does not in any way reflect this.
While day 1 of the mover went well. day 2 was a disaster:
Your team broke a 200 Euro vase (photo attached);
The quality of the packing was abysmal on day 2;
When we hired your firm, we were told you would crate the outdoor table we have which is very fragile. We paid for this. This was not done and no crate was provided. We expect photo proof of this table top being crated or we expect to be reimbursed for the amount you charged us;
Your packer was packing a garden leaf blower on our dining room table. Mr. [Name removed by Sirelo] told him this was not OK. His response to Mr. [Name removed by Sirelo] was to hand him the leaf blower and he indicated 'do it yourself'
When we contracted your firm, you told us your workers were AGS employees. The team we had was not. and the poor quality on day 2 reflected this.
Again, I remind you, we have paid 40% more for AGS than your nearest competitor. the service we received this week does not in any way reflect this.
Careless with furniture
Moved from Esposende (Portugal) to Cape Town (South Africa)
Lothar Nessmann
4 November 2019
on Sirelo
The worst experience ever! I regret using AGS - from poor packing and being forced to leave items behind to plain theft of my laptop by their employees- having completed more than 10 similar moves over 30 years - this was catastrophic in every department- also zero acknowledgement from AGS Four Winds regarding our concerns- Neighbours were moving in nearby their moving company employees actually laughed at us for our choice... that were right!
Read above - the worst experience- theft, zero response- terrible packing.
Zero customer care!
Moved from Singapore (Singapore) to Algarve (Portugal)
Andre Ferreira
4 November 2019
on Sirelo
On a Expact relocation AGS Portugal forgot (or lost) 7 boxes in Lisbon. Only detected when the delivery (the other boxes) arrived to the destiny. Only after the arrival of the delivery they realized the boxes were left in Lisbon. Since then (almost 2 months!! there is no communication, no action, no new due date, nothing). Until today I do not have the missing boxes - my goods, I do not know when (if) they will arrive. Worst service I was given in my life. Totally unprofessional. Lack of respect. Run away from this company - there are several others that for sure will treat your better.
Service not done
(lack) Communication - the worst I've had
Moved from Lisbon (Portugal) to Pretoria (South Africa)
J.P.D.
20 May 2019
on Sirelo
Au Portugal emballages super et personnel efficace.
En France déballage à la va vite, pas de montage et de mise en place des meubles.
Pas de reprise de cartons ..
Ou bien 400€ pour aller à la décharge ! !
En France déballage à la va vite, pas de montage et de mise en place des meubles.
Pas de reprise de cartons ..
Ou bien 400€ pour aller à la décharge ! !
Moved from Ericeira (Portugal) to Vichy (France)
