Transportes Beleza

6.4 (10‎)
i
What customers are saying
pro
Price (3)
pro
Professional (3)
pro
Efficient (1)
con
Unfriendly (1)
Services
International removals
National moving
Man & Van
Art transport

About

International Removal´s Company door to door in all Europa

Sirelo asks...

What makes your company stand out?

A complet removal service wed weekly service in al most Europ, groupe service made low prices.

What is your insurance policy? How do you deal with damaged items?

I have my on assurance policy wed al General Conditions to supply information to the costumer. Usualy I resolve after all information in one week.

What is the best advice you would give to customers?

Put everithing clear and no stress I resolve .
Have you moved with this company?
We'd love to hear about your experience.

Reviews

70% of the users recommend this moving company
 on Sirelo
Buen trato con los muebles y óptima comunicación. Siempre al tanto de la ruta y seguimento en directo del camión
pro
Cuidadosos con mobiliario
Moved from Madrid (Spain) to La Haya (Netherlands)
Response of
Thanks
 on Sirelo
ABSOLUTELY AMAZING EXPERIENCE.

On time, very well organized.
Packaged, my marble table carefully and were very well prepared.

Pricing was affordable and well explained.
Moved from Amsterdam (Netherlands) to Lisbon (Portugal)
Response of
Thanks
 on Sirelo
-Cobram o IVA e não passam fatura detalhada.

-Cobram o valor do seguro e recusam-se expressamente a enviar provas de que o acionaram junto da seguradora. (nem mesmo na fatura)

-Partem mobília, dizem que o seguro cobre os danos ( seguro esse que nem deve existir, visto que se recusam apresentar provas), fazem remendos baratos na mobília danificada e deixam-na à porta da casa das pessoas lesadas sem nunca mais responderem a uma chamada ou um e-mail.

Resumindo:

Nunca recorram aos serviços desta empresa, a não ser que queiram mobília estragada ou desejem ser burlados.

Edit: Não respondem aos mails, mas respondem às críticas de maneira superficial em vez de resolverem os problemas. Insinuam cobardia por parte dos clientes, quando nem eles próprios os afrontam por e-mail. Pergunto-me quem será mais cobarde...
con
Damage settlement
Moved from Lisbon (Portugal) to Lisbon (Portugal)
Response of
Não percebo o que é este comentário, o Sr. pediu um orçamento e nós não fizemos a sua mudança, esses comentários não são para nós.
 on Sirelo
Communication with them is just horrible.
When I sent the estimation of what we had to move (including some furniture) they came back with the estimated volume and price. They also let us know that if the real volume was more than that, we would need to pay up. Obviously, they calculated the volume on our list of effects, not on a call, or a video call or in any other way. The total volume came to be more, but we never had any proof on why that was more than the first estimation. So, forget about getting any proper proof about anything. We did not even get a contract signed with terms and conditions. They will tell you that it was written in their emails.
All communication happens by email, the only time we had them on the phone was when things did not go well.
Communication for pick up day and time was very uncertain. They blamed it to some wildfires happening in Spain but then the driver told us it had nothing to do with the fires, but with their truck’s navigation system that didn’t work. The day before pick up, in the evening, they emailed us (again, email!) to let us know that the truck wouldn’t be there on time, but they were unable to give us an estimate on when it would be there. For a transport company that is quite poor. They do not know how to manage logistics, distance, rest time of their drivers, and coordinate other pick ups on the way. I find it poor.
They didn’t send us a tracking system until we did not start insisting for it through many phonecalls when we got just hang down and shouted at.
[Name removed by Sirelo] shouts at you. This is something that needs to be said because it happened on many occasions.
They told us that they didn’t know when they would be there to pick up our things. When you mix this to the stress of having to clean the entire place and doing the check out with the agency, it’s just unbearable. They blamed us for it when we actually needed to reschedule the check out to make sure we could still do it and get our stuff out of the apartment. And obviously, we had to reschedule again the parking permit which was an extra headache to add onto the rest of stress. They also have your address and instead of checking on Google Maps and Street View to see if they can go through with their truck, they arrive all commando expecting for streets to open to their truck.
They took our stuff, stored it and that was it, but we never got any communication about it. So forget about being informed about anything at all.
Delivery was a great headache. They just wouldn’t know when that would happen. We told us we were ready to get our belongings delivered and they said “ok, we will reach out to you then”, and that’s it. Nothing else. When we insisted a couple of days later to know when that would happen, they said they didn’t know. So it’s a transports company but they don’t know how to manage their logistics. When we told them that in Amsterdam we need a permit, they didn’t care at all. They said they never get one. So at the end we ended up not doing the permit and risking in having a huge fine for them unloading their truck for 5 hours. So basically, they don’t care about anything at all.

All in all, the most stressful experience living with the uncertainty of when they will come and just not communicating, except by email, with very short information. And if you call [Name removed by Sirelo], they will shout at you and hang up on you. At the end, they ended up costing more than a reputable and well rated relocation company. Never again.
Read more
con
Unfriendly
Moved from Toulouse (France) to Amsterdam (Netherlands)
Response of
An impressive description of something that has nothing to do with Removal itself, everything went very well, with furniture packaging like I had never seen before.
There was nothing to say about the removal as the text proves.
You agreed to a groupage service because it's cheaper, the description of the goods is made by the customer, if you don't put everything you have and wait for everything to happen, of course it won't and then we'll be in trouble...
All customers have access to check the measurements inside the truck, of course it is easier for the customer not to do this and then write what they understand best.
Of course there is a need for criticism, even if it is meaningless but...
 on Sirelo
I chose Beleza Transport to move from NL to Spain because I thought it was a professional company and price was okey. However, Beleza Transport lost 4 boxes with special items and the delivery date was unexpectedly changed and anticipated one day so that I was not in Spain. A friend had to support me with the delivery.
Beleza Transport did not cooperate to find the 4 lost boxes and I will never ever use them. I do not recommend them at all despite their competitive price as by the end it is more expensive
pro
Price was cheap
pro
x
con
Lack of profesionality
con
Unhelpful
Moved from Den Haag (Netherlands) to Málaga (Spain)
Response of
It's not true what you say, the piking wed Qr code list of all the volumes collected at your home and delivered was sent.
The volumes you refer to were not collected at your home, so they could not be delivered.
 on Sirelo
travail nickel et soigné,personnel très sympa tres bon suivi,rdv tenue à l'heure,bon suivi par mail aussi
Moved from L'hospitalet Du Larzac (France) to Lagos (Portugal)
Response of
thanks

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Review Sources

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