I contacted this company to make a move from Friborg to Porto.
After agreeing to an arrangement, I paid them a reservation of € 369.
I asked them several times for a date of removal of my belongings, but I received the same answer each time: we cannot give you a date currently and we will come back to you when we have one (this has been going on for more 2 months).
My departure must take place in less than 3 weeks and unable to obtain a date, I contacted another moving company which immediately set a removal date for me. I therefore mandated them to do so.
Today after having informed Translowcost and explaining my approach to them, I asked them to reimburse me my deposit of 369 €, I received the following answer: 'We are lamenting the situation and we inform you that the situation is causing us some damage.
Due to this situation we inform you that we will not refund the deposit of 369 €.
We wish you a good day.'
Due to my unfortunate experience with this company, I strongly advi.. Read more
Pros and cons
[name removed by Sirelo] très sympa
Ne rembourse pas la caution
Moved from Fribourg (Switzerland) to Porto (Portugal).