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Services
International removals
National moving
Car & Vehicle transport
Piano transport
Pet transport
Art transport
Associations
IAM
Euromovers
IMA
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Reviews
78
Sirelo and Google reviews
33% of the users recommend this moving company
F.D.
September 25, 2025
on Sirelo
Not sure where to start concerning Invictus Relocation…
On the only very positive side, we had a great delivery and unpacking team, very friendly and professional!
Many thanks to them.
For the rest, we had a horrendous experience with Invictus that was the local correspondent for our move from the UAE.
Things started well with [Name removed by Sirelo], our first move coordinator who was very proactive and professional to get things ready for the arrival of our container.
Unfortunately she left the company and then things went down the drain when [Name removed by Sirelo] took over…
As our container finally arrived in Lisbonon September 6, he came out of the blue asking for some additional document, even if [Name removed by Sirelo] had validated our file a month before…
It was the first sign that he had not anticipated at all the arrival of our container, which he kept denying during the whole process.
Next we were informed that our container had to go through customs inspection which was very convenient for Invictus, as we had already been informed by them that our delivery to home would not happen in any case for another 17 days, as they were overloaded, even if our contract clearly mentioned that our container was to be delivered straight after customs clearance.
Conveniently again, the inspection was postponed for over 10 days further reducing the liability of Invictus for the delay incurred !
Finally we got our container 16 days after it was offloaded.
Miraculously the customs clearance happened just before their set delivery date, exonerating them of any liability for the delay.
Isn’t life wonderful??!
The communication with [Name removed by Sirelo] was horrendous, having to pull every answer from him, getting no transparency, not receiving any apology nor any sign of consideration or empathy.
We tried to reach out to [Name removed by Sirelo] the CEO of Invictus but he did not even bother answering our emails.
This all leaves a very bitter taste, the impression of having been cheated (to stay polite…) and 4000€ of additional spendings for accommodation and additional demurrages costs…
Oh and I forgot : they added 17% of service fees on extra container and port costs, for their lack of service may be ?!!!
My advice : stay away from Invictus Relocation, for their lack of professionalism and total absence of consideration for their clients !Read more
On the only very positive side, we had a great delivery and unpacking team, very friendly and professional!
Many thanks to them.
For the rest, we had a horrendous experience with Invictus that was the local correspondent for our move from the UAE.
Things started well with [Name removed by Sirelo], our first move coordinator who was very proactive and professional to get things ready for the arrival of our container.
Unfortunately she left the company and then things went down the drain when [Name removed by Sirelo] took over…
As our container finally arrived in Lisbonon September 6, he came out of the blue asking for some additional document, even if [Name removed by Sirelo] had validated our file a month before…
It was the first sign that he had not anticipated at all the arrival of our container, which he kept denying during the whole process.
Next we were informed that our container had to go through customs inspection which was very convenient for Invictus, as we had already been informed by them that our delivery to home would not happen in any case for another 17 days, as they were overloaded, even if our contract clearly mentioned that our container was to be delivered straight after customs clearance.
Conveniently again, the inspection was postponed for over 10 days further reducing the liability of Invictus for the delay incurred !
Finally we got our container 16 days after it was offloaded.
Miraculously the customs clearance happened just before their set delivery date, exonerating them of any liability for the delay.
Isn’t life wonderful??!
The communication with [Name removed by Sirelo] was horrendous, having to pull every answer from him, getting no transparency, not receiving any apology nor any sign of consideration or empathy.
We tried to reach out to [Name removed by Sirelo] the CEO of Invictus but he did not even bother answering our emails.
This all leaves a very bitter taste, the impression of having been cheated (to stay polite…) and 4000€ of additional spendings for accommodation and additional demurrages costs…
Oh and I forgot : they added 17% of service fees on extra container and port costs, for their lack of service may be ?!!!
My advice : stay away from Invictus Relocation, for their lack of professionalism and total absence of consideration for their clients !Read more
Assembly
Planning
Moved from Abu Dhabi (United-Arab Emirates) to Lisbon (Portugal)
I.
September 24, 2020
on Sirelo
Very poor customer service and rude agents. No transparency. Once our container was in their hands they increased our fees by 30% with no notice. Would rate 0/10 if it was possible
Rude agents
Hidden costs that are never mentioned prior to receiving a final invoice
Moved from Abu Dhabi (United-Arab Emirates) to Porto (Portugal)
M.Z.
April 8, 2020
on Sirelo
Quality of Comunication, Survey was great, customer service was great, packign crw very educated & well trained. overall very very good
quality of the packing
quality of the comunication
Moved from Lisbon (Portugal) to Sidney (Australia)
Several of the accusations made here are factually incorrect, deviated from the documented reality of this move, and harmful to the professional reputation of our company and its employees. Suggesting that Invictus manipulated customs procedures or deceived clients is a very serious allegation, and one we categorically reject.
International relocations are subject to strict external regulations, including customs inspections and port procedures over which no relocation company has discretionary control. To frame these legal obligations as deliberate misconduct by Invictus is misrepresentation.
As a responsible business, we will not debate false claims in a public forum. Instead, we will ensure that this matter is addressed through the appropriate and formal channels.
Invictus Relocation Services stands firmly by our values of transparency, compliance, and respect — and we will always defend our people and our reputation against misinformation.Read more